Returns

How To Return Items

EU customers

To return items, please visit our online returns portal:

You’ll need your Order ID and either your email address or postal code to access the portal.

Our returns service starts from 2,95€, depending on the country you're returning from and the return method you select. Payment for your return label can be made securely through the portal using a debit card, credit card or PayPal.

Unfortunately, we do not offer exchanges. If you'd like a replacement item, simply return your unwanted item for a refund and place a new order for the item you'd prefer. To help with this, please contact our Customer Care team before placing your replacement order and we'll provide a free delivery code for your new purchase.

If you're trying to return an order outside of our 40-day returns period and the portal does not accept your details, or if you believe you have been sent an incorrect item, please get in touch with our Customer Care team who will be able to help.

Returns of faulty items will not incur a return label charge once the item has been received, inspected, and confirmed as faulty by our returns team.

How long does it take to process a return?

Your returns will be received and processed within 20 business days (Europe and Worldwide). If you return your order via a priority service, we will not be able to process it as a priority. If you are due a refund, the funds will be available in your account within 3-5 business days from the date we process your return. Paypal funds will be available immediately after processing.

What Is The Returns Policy

EU Retail customers

You may return eligible items for a refund within 40 days of receipt of the products. Please check your items are eligible for return (see below section). Orders where all items are returned within 14 days of receipt are additionally eligible for refund of standard delivery charges (under the Consumer Contract Regulations, formerly Distance Selling Regulations). Please email [email protected] before sending your items back to request this statutory entitlement. The cost of returning unwanted items is borne by you, but you may use our subsidised returns mail services. Faulty items can be returned to us free of charge via the online portal. Incorrect items can also be returned free of charge, but you will need to contact our Customer Care team beforehand to receive a return postage discount code.

EU Teacher account holders / wholesale customers

As Dance Teachers making purchases on behalf of schools, pupils and/or for professional use you acknowledge that supply of goods are a commercial transaction and statutory Consumer Contract Regulations (formerly Distance Selling Regulations) do not apply. For most eligible goods our policy is to offer refunds for unwanted goods within 40 days of receipt. The cost of returning unwanted items is borne by you, but you may be offered the use of our subsidised returns mail services. Faulty items can be returned to us free of charge via the online portal. Incorrect items can also be returned free of charge, but you will need to contact our Customer Care team beforehand to receive a return postage discount code. Returns on Jolista costumes will incur a 15% re-stocking fee, where the total value of returned Jolista items exceeds 150€. This will be deducted from your total refund amount. The full costume including all components must be returned. Returns where parts of costumes are missing will be refused and sent back to you at your expense. As of 18th August 2025, returns on Weissman costumes will incur a 30% re-stocking fee due to increased customs tariff charges on goods returned to Weissman in the United States. Returns from orders placed prior to this date will incur the existing 15% re-stocking fee. Some products are not automatically eligible for return - see items list below.

Worldwide retail & teacher wholesale customers

Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders sending goods outside of the UK & EU. For most eligible goods our policy is to offer refunds for unwanted goods within 40 days of receipt. The cost of returning unwanted items is borne by you. Faulty or incorrect items returns costs will be paid for by us (either via a free postage label or refund of reasonable mail costs). Please contact our Customer Care team for instructions before sending faulty or incorrect items back. For Dance Teacher account holders: Returns on Jolista costumes will incur a 15% re-stocking fee, where the total value of returned Jolista items exceeds 150€. This will be deducted from your total refund amount. The full costume including all components must be returned. Returns where parts of costumes are missing will be refused and sent back to you at your expense. As of 18th August 2025, returns on Weissman costumes will incur a 30% re-stocking fee due to increased customs tariff charges on goods returned to Weissman in the United States. Returns from orders placed prior to this date will incur the existing 15% re-stocking fee. Some products are not automatically eligible for return - see items list below.

What Items Can You Return?

Eligible items:

Items in an unworn condition, with labels attached and in original packaging.
Tights and underwear in its original unopened packaging, not worn or tried on.
CDs and DVDs must be in their original sealed packaging.

Not eligible for return:

Items that show signs of visible wear (even through trying on) including make up, deoderant marks and dirt to soles of shoes.
For hygiene reasons, we are unable to accept tights and underwear back for refund or exchange if the packaging has been opened.
Custom made items, including those within the Alegra Shine ranges.
Face masks

Faulty items:

All genuinely faulty items are eligible for return, regardless of Retail or Teacher customer status or Product category, including custom made orders, underwear, tights or otherwise ineligible items.

Jolista costumes:

Jolista costumes can be returned for a refund, providing they are unworn with all tags in tact and all components are included. If any part of a costume is missing, the return will be refused and we'll need to send this back to you at your expense.
For Dance Teacher account holders, a 15% re-stocking fee will be deducted from your refund amount when the value of returned Jolista items exceeds 150€. This does not apply if a costume is faulty or incorrect.
The re-stocking fee may also be waived if you are re-ordering the same costume in alternative sizes. Simply contact our Customer Care team in advance to arrange this.

Weissman costumes:

From Monday 18th August 2025, Dance Teacher account holders are subject to a 30% re-stocking fee when returning Weissman costumes, which will be deducted from your total refund amount. This is due to increased customs tariff charges on goods returned to Weissman in the United States. Returns from orders placed prior to this date will incur the existing 15% re-stocking fee. For more information, see our Weissman FAQs.

For help with returns, please contact our friendly Customer Care team.